Google Hangout plugin is not installed due to windows updater error in windows 8

After upgrading my machine to SSD. I reset my windows and start everything from scratch.
I found out I haven't install "Google voice and video installer" and when I use the web-installer from https://www.google.com/tools/dlpage/hangoutplugin.

The download take me 2 sec ( 780+KB) but it take years to actually install the plugin. You just feel stagnant.
I tried all resolution including looking for offline package, I didn't install offline package because:

  • Version is old.
  • Potential malware.


I occidentally found out that the Windows Update also having the same problem, using Wireshark didn't help but it did tell me there is no network activity when running updater. My instinct told me that they are related.

Lucky me, restart windows and run windows update again give me error below

code 80073718 - problem installing windows updates
It turn out it is a problem with windows installer. The resolution is to reset the windows update component as mentioned in this blog. To be specific, resolution below:

Let's manually Reset the Windows Updates Component and try to install the updates.
a) Press “Windows Logo” + “X” keys on the keyboard and then select “Command Prompt (Admin)” from the menu.
b) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
c) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
d) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the “ENTER” key after you type each command.
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
e) Type “Exit” in the Command Prompt to close it.
Now you may try running the Windows Updates and check.

Bump! google updater running again and it take 1 minute to complete the whole installation of google hangout plugin.

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